Kingdom Casino NZ Privacy Policy
Kingdom Casino NZ takes the privacy of its players seriously. This policy sets out what personal information we collect, how we use it and what rights you have over it under the New Zealand Privacy Act 2020. Using the site means you accept the practices described below, so it pays to read this through. We may update the policy from time to time, with the effective date noted at the bottom of the page.
This policy covers everything offered under the kingdomnz.org domain, including the pokies lobby, the sportsbook and supporting tools.
What we collect
To open and run an account we collect identifying information such as your full name, date of birth, email address, phone number, residential address and country of residence. These details satisfy our legal obligations around age verification, anti money laundering and player protection.
When you deposit or withdraw, we collect financial information tied to the payment method you use. Card details are tokenised by our payment partners; we never store raw card numbers on our own systems.
Browsing the site generates technical information including IP address, browser type, device fingerprint, the pages you visited and how long you stayed. We use this for performance, fraud detection and to keep the site reliable. The cookie policy explains our cookie use in detail.
How we use your information
The first job is to deliver the service: open an account, take deposits, settle bets and pay out winnings. The second job is regulatory compliance: identity checks, sanctions screening, transaction monitoring and audit reporting. Without this information we cannot provide the service legally.
We also use your data to communicate about the account, send you promotional offers if you have opted in, and improve the platform. You can switch off marketing emails at any time in your account settings or by clicking unsubscribe in any marketing email.
Keeping your data safe
We use TLS encryption for data in transit and AES encryption for data at rest. Access to player data is restricted to staff who need it for their role and is logged for audit. Independent security audits run on a regular cycle and we work with reputable third party security partners to test our defences.
Sharing with third parties
We never sell your personal data. We do share targeted information with parties that are essential to running the service: payment processors, identity verification providers, game studios and infrastructure vendors. Each of these is bound by contract to handle the data only for the agreed purpose and to protect it accordingly.
We may also share data with regulators or law enforcement when we are legally required to do so. In those cases we share only what the law actually requires.
Your rights under the NZ Privacy Act
You have the right to ask us what data we hold on you and to request that we correct anything inaccurate. You can ask us to stop processing your data for marketing. You can also lodge a complaint with the Office of the Privacy Commissioner if you believe we have breached the Act.
To exercise any of these rights, email support@kingdomnz.org from the address attached to your account. We will respond within 20 working days.
How long we keep data
Account data is kept for as long as you have an active account, then archived for the period required by anti money laundering rules, typically seven years from the end of the customer relationship. Marketing data is removed immediately if you opt out.
International transfers
Some of our partners operate outside New Zealand. When data leaves the country we put contractual safeguards in place equivalent to the protections required by the NZ Privacy Act and, where relevant, the EU GDPR.
Changes to this policy
We may revise this policy as the service evolves. Material changes will be communicated by email or via a banner on the site. The date at the bottom always reflects the most recent update.
Contact
Questions about your data or this policy? Email support@kingdomnz.org or open the in-product chat. For details on cookies see the cookie policy. For information on responsible play, visit responsible gambling or read about closing your account.
Children and age verification
Kingdom Casino NZ is strictly for adults aged 20 and over. We verify date of birth at signup and reserve the right to ask for additional age proof at any point. Any account suspected of belonging to a minor is suspended immediately and any deposits returned to the original payment source after appropriate checks.
Marketing preferences
You choose how we contact you. Email, push notifications and SMS each have their own toggle in the account settings, and you can opt in or out at any time. Even when you have opted out of marketing, transactional messages such as withdrawal confirmations or password reset emails will still be sent because they are essential to running the service.
Cookies and similar technologies
Our site uses cookies to keep you signed in, remember preferences and measure performance. Marketing cookies are only set if you accept them on the cookie banner. Full detail on cookie types, lifetimes and controls lives in the cookie policy.
Data breach response
If a privacy breach occurs that is likely to cause serious harm, we will notify the affected players and the Office of the Privacy Commissioner without undue delay, in line with the notifiable privacy breach scheme under the NZ Privacy Act 2020. We will tell you what happened, what data was involved, what steps we have taken in response and what you can do to protect yourself. Where we believe targeted advice will help, the notification will include practical steps such as resetting your password, enabling two factor authentication or watching your bank account for unusual activity over the following weeks.
Working with regulators
We cooperate fully with regulators in any jurisdiction we operate in. That includes the Office of the Privacy Commissioner in New Zealand, the licensing authority listed in our site footer and any anti money laundering authority with jurisdiction over our financial activity. Cooperation never extends to handing over data we do not legally need to share. Any law enforcement request is reviewed by our legal team before a single byte is released, and we publish summary statistics on requests received each year.
This policy was last updated on 1 May 2026.