How to Close Your Kingdom Casino NZ Account

Permanent closure

If you have decided to step away for good, email support and request a permanent close. Mention the username and registered email so the team can match the account. Any cleared cash balance will be sent back to the most recent verified deposit method. Active bonus balances drop off the account at closure.

Step by step

Step 1. Withdraw any cleared cash balance. Submit the withdrawal under settings, choose your payment method and confirm.

Step 2. Decide what to do with active bonuses. Either play through the wagering or accept that the bonus and any tied winnings will fall away when the account closes.

Step 3. Open live chat or email support@kingdomnz.org with your decision. State whether you want a cooldown, self exclusion or permanent close, and for how long.

Step 4. Wait for written confirmation. Cooldowns lock immediately. Permanent closures are usually processed within a business day.

What happens to your data

Once the account is closed, Kingdom Casino NZ keeps the records that financial regulations and the New Zealand Privacy Act require us to keep. Most identification data sits in archive for the legally required period before being deleted. Read the privacy policy for the full picture, and contact support if you want to make a Privacy Act request for access or deletion of your personal data.

Other options before closing

Sometimes a hard close is more than you actually need. Set a tighter deposit cap, lock in a session limit or take a 30 day cooldown first. The responsible gambling page explains every tool. If gambling has started causing real problems, please reach out to the free support services on the gambling help page. Counsellors at Gambling Helpline NZ on 0800 654 655 can walk you through your options without judgement.

FAQs

Can I reopen a permanently closed account? No. A permanent close is final. You can register again from scratch if you ever change your mind, but the previous account history will be archived and not restored.

What happens to a bonus that is still wagering? Active bonuses and any tied winnings drop off the account at closure. Cleared cash stays with you and is paid out before the account closes.

How quickly does a closure go through? Cooldowns lock the moment they are confirmed. Permanent closures usually finish within one business day, with any cash payout following the standard withdrawal timing for your method.

After the account closes

Once the account is closed you will stop receiving marketing emails from us. If you ever decide to play again, take time to reflect on what changed and consider talking to a counsellor first. The main lobby will still be here, but the right move is the one that protects your wellbeing.

Self exclusion in detail

Self exclusion is a longer, more serious form of cooldown. Choose six months, twelve months or a five year exclusion from your account settings. The lockout cannot be lifted before the term ends under any circumstances. The team cannot make exceptions, even on request, because the whole point of self exclusion is to remove the option entirely from a moment when you might be tempted to undo a sober decision.

During self exclusion all marketing stops immediately. You will not receive promotional emails, push notifications or texts. Any open bets that were placed before the exclusion are settled normally and any winnings stay in your withdrawable balance, ready to be paid out to your verified payment method. The login form rejects your username and email for the full term.

Locking yourself out across the wider internet

Closing your Kingdom account only blocks one site. If you want a wider safety net, install gambling blocking software on your devices. Gamban runs on phones, tablets and laptops and blocks gambling sites at the network level. BetBlocker is a free alternative. Both work alongside the New Zealand support services listed on the gambling help page.

Talk to your bank about a gambling block on your debit and credit cards. Most major NZ banks now offer this as a one tap toggle in their mobile app. The block stops gambling transactions at the card level, so even if you sign up to a new site the deposit will simply fail.

Common questions before closing

Will I lose my loyalty status if I take a break? Cooldowns under thirty days do not reset your VIP tier. Anything longer puts the tier on hold; the next time you log in your status starts at the same level you left it.

Can I withdraw a bonus balance before closing? No. Bonus funds are not withdrawable. Either play through the wagering before you close or accept that the bonus drops at closure.

What if I have outstanding bets? Pre-placed bets settle as normal. Any wins are added to your withdrawable balance and paid out as part of the closure flow.

Will my data appear on a national exclusion register? Kingdom Casino NZ operates under an international licence and is not connected to a New Zealand exclusion register. The block applies only to your Kingdom account.

A short word from us

Closing or pausing an account is not a failure. It is a sign that you are paying attention to how gambling fits into your life. Whether you come back in a week, a year or never, that decision belongs to you. The team is here to make the closure simple and to point you toward independent support if that is what you need next. Thoughtful breaks tend to be the strongest predictor of healthy long term play, so taking one early is often the smartest call you can make.