How to Close Your Kingdom Casino Account
Closing or pausing an account at Kingdom Casino should never feel like a wrestling match. Whether you want a one week break, a six month self exclusion or a permanent close, the process takes minutes and the support team will walk you through it if you would rather not click around alone.
Time-out or cooldown
Need a short break? Pick a cooldown of 24 hours, seven days, 30 days or six months from the responsible gambling section in your account. During a cooldown you cannot log in, deposit or place bets. The lockout cannot be cut short, and your account reopens automatically when the period ends.
Permanent closure
If you have decided to step away for good, email support and request a permanent close. Mention the username and registered email so the team can match the account. Any cleared cash balance will be sent back to the most recent verified deposit method. Active bonus balances drop off the account at closure.
Step by step
Step 1. Withdraw any cleared cash balance.
Step 2. Decide what to do with active bonuses. Either play through the wagering or accept that the bonus will fall away when the account closes.
Step 3. Open live chat or email support@kingdomnz.org with your decision: cooldown, self exclusion or permanent close.
Step 4. Wait for written confirmation. Cooldowns lock immediately. Permanent closures are usually processed within a business day.
What happens to your data
Once the account is closed, Kingdom Casino keeps the records that financial regulations and UK GDPR require us to keep. Read the privacy policy, and contact support to make an access or deletion request.
Other options before closing
Sometimes a hard close is more than you actually need. Set a tighter deposit cap, a session limit or take a 30 day cooldown first. The responsible gambling page explains every tool. If gambling has started causing real problems, reach out to GamCare on 0808 8020 133 or visit the gambling help page.
FAQs
Can I reopen a permanently closed account? No. A permanent close is final.
What happens to a bonus that is still wagering? Active bonuses and any tied winnings drop off the account at closure. Cleared cash stays with you.
How quickly does a closure go through? Cooldowns lock immediately. Permanent closures usually finish within one business day.
Self exclusion in detail
Self exclusion is a longer, more serious form of cooldown. Choose six months, twelve months or a five year exclusion. The lockout cannot be lifted before the term ends under any circumstances. During self exclusion all marketing stops immediately.
Also register with Gamstop at gamstop.co.uk for a single signup that self-excludes you from every UK-licensed online operator at once.
Locking yourself out across the wider internet
Closing your Kingdom account only blocks one site. For a wider safety net, install Gamban on your phones, tablets and laptops to block gambling sites at the network level. BetBlocker is a free alternative. Talk to your bank about a gambling block on your debit and credit cards.
A short word from us
Closing or pausing an account is not a failure. It is a sign that you are paying attention to how gambling fits into your life. Whether you come back in a week, a year or never, that decision belongs to you.